Roomba 500–900 series
Roomba 500–900 series Error 1: A side wheel is stuck or hanging
Quick answer
The robot is caught on an obstacle or uneven floor; a side wheel cannot move normally.
Editor: Feroz Sheikh · Updated · How we verify
Check your model first
These instructions cover Roomba 500–900 series. Match the full model and complete error message before continuing.
Manufacturer checks in order
- Lift the robot to a clear position in the middle of the room and restart cleaning. If the error occurred on level flooring, inspect the wheels for an obstruction.
- Move the wheels vertically several times and dislodge loose material from their recesses.
- Rotate both wheels by hand. Check that each turns freely with similar resistance.
Safety notes
Use the instructions for your exact robot and dock. Stop if the unit is wet, unusually hot, damaged or has a swollen battery. Contact the manufacturer; do not bypass sensors or open sealed electrical assemblies.
When to contact support
Contact iRobot Customer Care about warranty service; have the robot, serial number and receipt available.
Before buying a part
No. An error code does not prove a part has failed or that a seller's replacement fits. Check the exact manufacturer identifier separately.
- Roomba 614 parts
- Roomba 671 parts
- Roomba 675 parts
- Roomba 690 parts
- Roomba 692 parts
- Roomba 694 parts
- Roomba 890 parts
- Roomba 960 parts
- Roomba 980 parts
Questions about this error
Which models does this guide cover?
These instructions cover Roomba 500–900 series. Match the full model and complete error message before continuing.
Does this error prove I need to buy a replacement part?
No. An error code does not prove a part has failed or that a seller's replacement fits. Check the exact manufacturer identifier separately.
Official sources
This guide summarizes published manufacturer instructions. It does not claim a hands-on repair or physical fit test.